Ivy Learning Trust comprises a cluster of 17 primary schools across Enfield and Hertfordshire. As a registered charity, facility hire is an important revenue-generating service, with their schools offering  spaces including halls, classrooms, dance studios, and outdoor play grounds.

Prior to engaging with BookingsPlus, the process for hirers to search, book and pay for spaces was time consuming. Limited promotion and marketing took place to drive awareness of available spaces. To make a booking, prospective hirers would call or email the school, undertaking a back-and-forth process between them and the school offices. Often, hirers made an appointment to view spaces before booking. To make a payment, an invoice would be manually raised by the Trust finance team and then chased until paid. Safeguarding documentation had to be gathered and stored manually. This meant:

• The customer experience in finding and booking spaces was sub-optimal, which affected booking levels
• The process to progress and convert a booking was inefficient, creating a significant burden on staff time

Ivy Learning Trust commissioned BookingsPlus to create virtual tours across each of their schools, sitting within a dedicated lettings website, allowing the community to search, find, book and pay for spaces online. The platform has  transformed how bookings are received and managed and has led to an increase in lettings revenue of 86%.

Ivy Learning Trust said…

“Since transitioning over to BookingsPlus, our lettings process has become much more efficient. The system makes it easy to keep track of bookings, invoices and mandatory documents. It has saved us time, eradicated mistakes and has increased our client base,  due to the streamlined booking process and the virtual tours.”

• Lorna McLaren, Trust Finance Officer

View their lettings website here or take a tour at one of their venues.