Home > Features
Features
- Dedicated Website
- Booking Functionality
- Managing Bookings
- Online Payments & Invoicing
- Integrations
- Customisation & Development
- Marketplace
Optimised and Searchable Website
Your own dedicated, fully-branded website and domain name will provide the best booking journey possible for every prospective hirer. Containing your colour schemes and logos, the accessibility-enabled website becomes your one-stop-shop for lettings.
Showcase Your Facilities In One Place
Your website contains every lettable venue with supporting content including:
- Venue descriptions
- Facilities Lists
- Photographs and images
- Location maps
- Availability calendars
- Virtual tours
Simple Search Facilities
Each venue is categorised, and customers can identify the venues and facilities that fit their needs through intuitive searches. This makes it quick and simple for them to find exactly what they’re looking for. The clear organisation ensures a smooth user experience, helping customers connect with the right
options effortlessly.
Online Optimisation Tools
Each page offers you the opportunity to promote specific venues, as well as host marketing and news content to increase SEO and build trust with your prospective customers. This allows you to showcase your offerings in a compelling way while keeping your audience informed and engaged. Over time, this approach can help strengthen your online presence and attract more enquiries.
Simple Customer Journey
From block bookings and taking deposits, to virtual tours and compliance – our software contains all the features you would expect to provide a comprehensive booking experience. Search, Book, Pay.
Customer Account Area
Hirers register for an account, which administrators can carefully review in detail before deciding whether to approve, following the standard process they normally would. This ensures that all registrations meet your requirements and maintains the quality and security of your system. It gives you full control over who is approved, helping to protect both your venues and your customers.
H&S Compliant
The Hirer’s user area facilitates uploading of documents to support your due diligence and compliance processes. Intelligent tools alert administrators to when documents will expire and need to be reviewed and replaced.
Take Control
Your preferred process for letting venues may depend on the type of hirer enquiring. You may wish to empower a long-term approved and trusted customer to place their own bookings, where first-time hirers require due diligence. The powerful rules engine enables administrators to manage permissions for groups of hirers that improve customer experience whilst maintaining an appropriate level of control.
Eliminate Debtors
The same principle applies for payments. You control who can and who cannot make upfront payments for bookings. The software offers multiple payment models including up-front payments, approval-based payments and invoicing.
Essential Bookings Functionality
Some of the key booking features include:
- Hirer registration
- Hirer registration approval processes
- Dynamic pricing tailored to hirer groups
- Rules-driven booking processes
- Rules-driven payment processes
- Block bookings
- Repeat bookings
- Automated email confirmations and reminders
- Deposit collection and automated refunds
- Cancellations management and automated refunds
- Hirer compliance documentation upload and renewal tracking
- Administrator insights and reporting area containing 50+ reports
- Hirer login area and dashboards
Instant Pay
Integrating with your existing systems is crucial to ensuring the BookingsPlus platform works seamlessly alongside your other processes and programmes. Our platform integrates with a number of payment providers, which you may already be using, via an API which enables you to take direct payments for bookings through the platform, including Stripe, GoCardless and WorldPay. You can also have the flexibility of processing offline payments, if you prefer.
Data Transfer
The BookingsPlus software allows the download of multiple digital financial reports that allow you to transfer essential financial data across to your own accounting software. Where required, our in-house team of developers have the ability to customise digital reports and integrations to suit customers’ needs.
Tailored Benefits
Our software has been built with flexibility in mind. We understand that customers have different requirements and manage lettings in different ways – deposits, discounts, pricing and more, can all be customised to your organisation. With BookingsPlus’s range of settings you can choose to set controls globally, across all of your venues or spaces, across a cluster of venues or spaces, or individually. Whether you want to centralise or decentralise controls, BookingsPlus can be moulded to fit your unique processes and address your specific challenges.
Bespoke Development
Our skilled team of in-house Developers will work with customers on a project-by-project basis, to design a bespoke solution that suits their needs. We have a track record of working with a number of our customers to develop new and innovative solutions to their individual challenges. No problem is too difficult – talk to us!
Software That Grows With You
Our software is designed to grow with your organisation. You can add any space or service to your website and booking portal. Whether that be additional services you offer such as appointments with Councillors, meeting rooms – anything which is ‘bookable’ within your organisation can be added to allow your customers to search, book and pay.
Centralised Community Booking Platform
Enhance community value by not only showcasing your own venues and facilities via your BookingsPlus portal, but why not open this up for local businesses, activities or other facilities in your area? Providing a one-stop-shop community hub, supporting local, whilst enhancing your revenue.
Maximise Venue Value
The Marketplace allows organisations to easily showcase their spaces and services, all in one place, making it easier for customers from their community to find out what’s on offer. Showcasing everything on your own dedicated website reduces competition from other similar, nearby venues and gives you the best chance of securing new business, increasing utilisation and revenue for your venue.
Quickly Convert Enquiries To Bookings
Do you record your enquiries only to find that you have to re-input all the customers details again when they ring back to book? BookingsPlus enables you to record your enquiries, check availability and at a later date, retrieve that enquiry, automatically recheck availability and convert into a booking.
View Calendar of Bookings
An easy to navigate one page calendar shows details of your facilities and bookings with colour coding to distinguish between provisional, confirmed and school bookings. A flag on each booking indicates whether the hirer has paid.
Easily Check Availability
No availability for your sports hall and want to check other spaces or venues? BookingsPlus has a clever availability checker that allows you to easily search other spaces and venues allowing you to cross sell and up sell.
Customer Account
When you create a booking for the first time, customers are sent a welcome email with a link and password to their online account where they can:
- Sign up to your terms and conditions
- View and confirm their bookings
- Check their account balance
- View & print invoices
- Make online payments
- Upload their insurance and qualifications
Quick Book Regular Sessions
Simply book regular sessions by recurring the booking daily, weekly or monthly for a number of weeks or to a particular date. You can book term time only easily too!
Online / Instant Payments
The instant pay feature allows you the option of charging your customers upon confirming their booking, totally eliminating debtors – especially handy for late or one-off bookings. The software is integrated with a number of online payment providers with low processing fees, making payments quick and simple for both customers and administrators. You can also opt to raise invoices for payments if you prefer.
Automated Invoicing
BookingsPlus offers flexibility in generating invoices. Raise all of your invoices at the click of a button or schedule your invoices to generate automatically at a set time, on a set day for Previous, Current or the Next calendar month and notify your customers via automated email that they have a new invoice to pay.
You can ‘exclude’ certain clients who you might not want to include in your automated invoice run, if required.
Invoicing in less than a minute!
Debtor Management
Do you have customers who have played and not paid? The BookingsPlus management dashboard flags this instantly, making it easy to keep track of overdue payments. With just one click, you can send email reminders to all of your late payers, helping you save time and stay on top of your finances.
Simple Cancellation Process
Frozen astro pitch and need to cancel tonight’s bookings? Simply select and cancel bookings with a couple of clicks and customers will be notified automatically. If you’ve chosen to invoice for these bookings, credit notes will be applied, or if opting for instant online payments, refunds will be raised.