Frequently Asked Questions

Why is the quarterly fee a percentage of the value of my bookings?

Directly relating our fee to your bookings encourages us to work harder to increase your enquiries and to find methods of making your facilities more visible to the community.

The 3% fee includes:

- An optimised website including: hosting; domain; unlimited pages (subject to design); social network links; Content Management System and daily back-ups.

- An admin system including: secure login; daily back-ups; venue setup tool; management dashboard tool; calendar of bookings; client accounts; enquiry handling; single & recurring bookings; availability checker across venues; invoicing in - less than a minute; payments and a suite of Excel based reports.

- A client account portal including: secure login; sign up to terms; confirmation of bookings; view bookings and statements; print invoices; make online payments (if opt for GoCardless) and the facility to upload documents.

- A dedicated helpdesk facility 09:30 - 17:30 weekdays and free upgrades and developments when they occur.

The set-up fee includes a full days training on Bookings Plus including guidance on setting up your website to market your facilities. Your website will be reviewed, published, verified and submitted to the search engines. Access to view hits to your website via Google Analytics will be provided together with import templates to easily transfer your existing spaces and clients into Bookings Plus.

Yes. With our new multi venue version, you will have the opportunity to allow customers to search, book and pay for the hire of your facilities, online. You will have the option to 'pause' the booking process before it is confirmed with the customer in order to allow the administrator to check and authorise the booking if required.

Yes. With our single venue version, you have the flexibility to allow selected, pre-approved hirers to make their own bookings via their client account area. This means that you have authorised the hirer to use your site for their activity, you have collected the relevant safeguarding documentation needed and have activated their online account. From here hirers can view availability, make and amend bookings and pay. There are a range of restrictions you can set up within BookingsPlus to allow only selected spaces and times to be booked by a hirer, giving you total control over your bookings.

Yes. With our multi venue version, our new instant pay feature means that hirers and administrators can make bookings and take payment for them instantly before confirming the booking. This gets rid of the need to raise invoices for bookings and totally eliminates debtors.

If you prefer to invoice for bookings in arrears or to invoice for bookings over a longer period of time, you still have the option to do so.

There is no software to download, BookingsPlus is cloud based. All data is backed up every day and stored separately. The source code is securely stored online with a service called Github (for a more in-depth technical specification, please contact us).

All you need is an internet connection, BookingsPlus looks good on PC, Mac, tablet or smart phone. It works well on all browsers including: Chrome, Firefox Internet Explorer (version 8 upwards) and Safari.

BookingsPlus can be used for bookings during the school day making it ideal for managing shared spaces such as conference rooms and assembly halls, blocking out any planned/reactive maintenance and managing evening school activities such as open days and parents evenings.

Excel templates are provided to enable us to easily import your clients data and your spaces into BookingsPlus.

The hirers have their own online account area where they view their bookings and invoices and make online payments via our payments partners, GoCardless and/or Stripe.

A button on their invoice encourages them to quickly and easily pay when they first view it! The hirer will be taken to your chosen payment portal where they can easily complete the payment transaction. The invoice will be marked as paid automatically and the account balance updated.

Payment via our payment partners incur different fees, which are deducted at source so you don't need to worry about settling processing fee invoices at a later date. To find out more about our payment partners, get in touch. You can still take any of your current methods of payment, and record these in BookingsPlus.

With our new multi venue version of the software, hirers are able to book and pay in an instant without the need to raise an invoice.

There is no minimum contract, if you would like to terminate all we ask is that you pay for your use of the system up to the date that you wish to finish and that you notify us in writing.

We offer a no risk solution that allows you to trial our software for six months. If you are not completely satisfied you can activate your 'money back guarantee' and we will refund all of your fees to date.

The report tool allows users to easily download data from BookingsPlus to Excel, allowing the user to be able to manipulate the data as they require. Reports such as the Value of your bookings, your invoiced sales and credit notes raised, your payments received and refunded, your open enquiries, the number of school hours bookings, attendance registers and activity sheets for your site staff all help you get a picture of your lettings. If it is in the system, we can get it out!

For an urgent issue (affects the service supplied to all users) we commit to resolve the problem within 1 working day with an average resolve time of 6 hours. For non urgent and training issues the resolve time on average is 1 working day.

There are no limits on the number of spaces or on the number of venues you wish to create.

There are 5 different levels of access tailored to the master admin who can set up new users, the venue administrator taking the bookings, the finance team who want read only access / reporting, the site staff team who want to view the calendar of bookings / run key reports and the school viewing the availability of rooms.